Frequently Asked Questions
Everything you need to know about shopping with Maple Prime.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy for Maple Prime products?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you currently accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products on your site covered by a warranty?
Yes, many of our electronics and home goods come with a standard one-year manufacturer's warranty. Please check the individual product description for specific coverage details.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel an order within 30 minutes of placement; otherwise, you will need to initiate a return once the item arrives.